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To fix this you’ll have to recreate your Mail Profile.

When the Outlook Address Book service has already been added and the option to select the Contacts folder as an Outlook Address Book is still disabled and greyed out, it means that the Outlook Address Book service is corrupted. Your default Contacts folder should already be selected and is not removable. You should now be able to select Contacts by using the Address Book. You can also create a new contact on the fly, or choose another address book, such as if. Once open, you will need to first decide what you want to call your group (here we name ours CES 2015) and then click Add Members and select From Outlook Contacts. To do so right click the Contacts folder and choose Properties-> tab Outlook Address Book-> select option Show this folder as an e-mail Address Book. To set up a contact group, click on New Contact Group on the Ribbon. If the Outlook Address Book service is added into the profile you can make any Contacts folder (so even the additional ones you may have made yourself already) show in the Address Book. Make sure that the Contacts folder is marked as an Outlook Address Book Press OK and close and restart Outlook.You’ll be prompted that you must close and restart Outlook for changes to take effect.

Choose “Outlook Address Book” and click Next.

Select “Additional Address Books” and click Next.At present, this feature only works if you have a business or school account, not. If the Outlook Address Book service has not been added yet, press the New… button. Save some time and effort emailing all those contacts at once by creating a custom contact group in Outlook 2016.If the Outlook Address Book service is added already, you should mark your Contacts folder as an Outlook Address Book.Outlook 2010 / 2013 / 2016 / 2019 and Office 365įile-> Account Settings-> Account Settings…-> tab Address Books.Tools-> Account Settings…-> tab Address Books Open the Address Book lists for your mail profile.You can add this service in the following way. Outlook can only show contacts from your Contacts folder(s) in the Address Book when the Outlook Address Book Service has been added to your mail profile. Make sure the Outlook Address Book service is added to the Mail Profile Make sure that the Contacts folder is marked as an Outlook Address Book.Make sure the Outlook Address Book service is added to the Mail Profile.This guides lists the two things you’ll need to check and set correctly, and offers a solution in case that fails. (Go to Contacts, click on the group name, and then click Edit to add or remove contacts from the group.When trying to use the Address Book to address a message to a contact, you could find that the contacts from your Contacts folder aren’t listed. Just make sure you upgrade your Contact Group if and when someone should no longer be on your emailing list. You can also add the Contact Group to the CC or BCC field. This is one of the best email shortcuts in Outlook when you have to send a mass email.